bah88 Privacy Policy

bah88 is an online betting and casino platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how bah88 ("we", "our", "platform") collects, processes, stores, and protects your ("user", "you") personal information.

By using our website bah88.cam or by registering an account, you are giving your consent to the methods of data collection and use described in this privacy policy. If this policy changes, we will notify you by publishing a notice on the website.

bah88 may collect the following types of information:

2.1 Information Provided Directly

• Full name, date of birth, and national identity card details
• Email address and contact details
• Bank account information, bKash number, Nagad number, or other payment method details
• Username and password provided at the time of account registration
• Copies of identity documents provided during the KYC (Know Your Customer) process

2.2 Automatically Collected Information

• IP address and device type
• Browser type, operating system, and device identifier
• Login time, session duration, and page visit history
• Information collected through cookies and similar tracking technologies
• Transaction history and records of betting activity

2.3 Information Received from Third Parties

• Transaction verification information from payment processing companies
• Information received from identity verification services
• Information received from fraud prevention services

We use your information for the following purposes:

• Account Management: To create, verify, and manage your account
• Payment Processing: To complete deposit and withdrawal transactions
• Security and Fraud Prevention: To ensure account security and detect suspicious activity
• Meeting Legal Obligations: To comply with KYC and Anti-Money Laundering (AML) regulatory requirements
• Customer Service: To respond to your questions and complaints
• Responsible Gambling: To identify problematic gambling patterns and apply necessary protective measures
• Platform Improvement: To analyse and improve the user experience
• Promotional Communications: To send offers and updates based on your consent

bah88 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 With Service Providers

With payment processors, identity verification agencies, data analytics services, and customer support tool providers contracted with us — only the information necessary to provide the service.

4.2 For Legal Obligations

When disclosure of information is mandatory as part of a court order, regulatory authority directive, or legal process.

4.3 In the Event of Business Changes

In the case of a business merger, acquisition, or asset transfer, user information may be shared with the relevant parties. We will provide prior notice in such cases.

bah88 applies industry-standard security measures to ensure the safety of your information. Our security framework includes:

• SSL Encryption: All data transmission between the website and servers is encrypted using TLS/SSL technology
• Data Encryption: Stored sensitive information — particularly payment and identity-related data — is kept in an encrypted state
• Access Control: Only authorised personnel have access to specific information
• Regular Security Audits: Regular audits are conducted to identify and address potential security vulnerabilities
• Two-Step Verification: A two-step verification system for additional security on account login
• Firewall Protection: Advanced firewall systems are used to prevent unauthorised access

However, it is not possible to guarantee complete security of data transmission over the internet. We make every effort, but no system is 100% impenetrable.

Cookies are used on the bah88 website to improve your experience and for statistical analysis. Cookies are small text files stored on your device.

The types of cookies we use:

• Essential Cookies: Indispensable for maintaining login sessions and for security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To analyse website traffic and usage patterns

You can disable cookies by changing your browser settings, though this may limit some services.

We retain your information only for as long as necessary. The retention periods for various types of information are described below:

• Account Information: While the account is active and for an additional period after closure as required by legal obligations
• Transaction Records: For the period specified under financial regulatory laws
• KYC Documents: For the period required by regulatory requirements
• Log Files: For a limited period for security and fraud prevention
• Marketing Preferences: Until you withdraw your consent

You have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances you can request deletion of your information (subject to legal obligations)
• Right to Restrict Processing: If you have an objection, you can request that processing of your information be limited
• Right to Portability: You can request your information in a structured and readable format
• Right to Object: You can object to the use of your information for direct marketing purposes
• Right to Withdraw Consent: You can withdraw consent given at any time

To exercise these rights, please contact our support team.

bah88 strictly prohibits account registration and use of the platform by anyone under the age of 21. We do not intentionally collect information from anyone under the age of 21. Age verification is mandatory during the registration process.

If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted. This platform is for people aged 21 and above only.

For the operation of our services, your information may in some cases be processed or stored outside of Bangladesh. In such cases we ensure that:

• Data transfers are completed under adequate protective measures
• The receiving party is bound by a confidentiality agreement with us
• No compromise is made on the protection of the data

The bah88 website may contain links to third-party websites. These sites have their own privacy policies, for which bah88 is not responsible. We advise you to read the privacy policy of any external website before visiting it.

Payment services such as bKash, Nagad, and Rocket have their own privacy policies, which will apply to the relevant transactions.

bah88 reserves the right to change or update this privacy policy from time to time. In the event of any significant change, we will:

• Publish a clear notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the policy

If you continue to use the platform after changes are made, you will be considered to have consented to the revised policy.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us. We will respond to your request as quickly as possible after receiving it.

For privacy-related complaints, we follow a fair and impartial investigation process. If your complaint is not resolved, you have the right to file a complaint with the relevant authority.